Information

1. FAQ’s

As many people discover there can be certain ‘grey areas’ surrounding the definition of natural in skin care. We want to be as transparent as possible so when we make the claim of natural we are referring to an ingredient or ingredients that have been derived from a natural origin.

In the technologically advanced era we are currently living in we are genuinely shocked that this practice is still employed by certain companies, so we will only trade with suppliers who are 100% cruelty free and we can say with certainty that our products are not tested on animals nor are any of the materials used to produce them.

We currently have a 12 month after opening expiration for all of our products which is the best estimate we can give based off of our formulations. There are of course exceptions to this rule like how you store your product and what conditions you are storing your products in.

We have come across this myth marketed by certain companies time and time again and the short answer to this is no it does not degrade the efficacy of skin care products.

Each and every skin care product consists of a preservative system which prevents the growth of mould and bacteria and drastically reduces the oxidation process. Making sure that the preservative system is healthy and natural is the key to prolonging the lifespan of the products while making sure the users skin and health is not compromised in the process.

Oxidation takes time to occur and will eventually happen if you leave the lids off your products, however being mindful and using the packaging the way it was intended will not cause harm to the actives nor hinder the results of our products.

Glass is a far superior product for housing cosmetics, plastics can affect the product that is being contained within them due to the chemicals that are used to produce plastic packaging. Glass is also completely recyclable which is something we are very mindful of here at Novellus.

We have undergone a variety of tests on various participants who claim to have sensitive skin and come up with only positive results thus far, however we understand that not all skin is created the same way. If you have any reservations on using any of our products we do recommend that you try a patch test on your hand and leave for a 1 – 2 hours to see if you experience any sensitive reactions.

If you do experience any adverse reactions when using Novellus we highly recommend you seek the advice of a dermatologist. If you have any questions that are specific to our formulations and or ingredients please get in contact here.

We have developed our range with the intended routine: begin with our Cream Cleanser followed with our Active Facial Serum depending on time of day the appropriate (Day/Night) Cream and finish with our Advanced Eye Cream.

Depending on which country you’re in a general order can take approximately 5 – 10 business days. Of course for our customers in Australia it should be within a couple of working days whereas customers internationally may experience longer waiting times. We do our best to make sure that once we receive your order we have it packed and dispatched within 24 hours.

You should receive a confirmation email once you place an order, to cancel an incorrect order locate the email and navigate to the cancel order option within the email. We allow order cancellations within 2 hours of making the purchase, if it has been longer than 2 hours please get in contact with us to arrange a cancellation.

If you have missed a product and would like to add an additional one, you can place another order with the item(s) you forgot and our system will merge the orders, granted they are within 2 hours of each other.

If you receive an item from Novellus which appears to be damaged or defective in anyway please get in contact with us to arrange a replacement or refund.

Our standard method of shipping does not accommodate for this, however if you require or would like registered mail please include these details in the Order Notes field on our Checkout page.

If you are unable to locate your country on our list of shipping destinations please get in contact with us and we will attempt to arrange the appropriate accomodations for you.

2. Terms & Conditions

Novellus Skin Care (Novellus, We, Us, Our) is a privately held company registered Melbourne, Australia. By visiting this site you are confirming that you agree to the Terms and Conditions of (https://www.https://www.https://www.novelluskincare.com) laid out by Novellus.

Disclaimer

Novellus does not guarantee that a product or products will be available at the time of purchase, Novellus reserves the right to discontinue selling a product. In the event that an out of stock item is purchased Novellus will contact you via phone or by email. Images depicting the products are for references purposes only and may not be 100% accurate to the final product. Novellus endeavours to keep quality control to the highest standards in terms of packaging and product. Terms and conditions are subject to change and it is the users responsibly to be informed of any updates, we suggest that you keep a copy of our Terms and Conditions for reference. Novellus cannot be held responsible for any damage caused from using the site or not being able to use the site.

Copyright & Trade marks

Copyright (including without limitation, the trademarks of Novellus, logos, graphics, photography, design, iconography, text, image, video and software) provided on this website are owned by or licensed to Novellus Skin Care. Use of this material without permission is strictly for personal and or non-commercial purposes. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from Novellus.

You may not modify the material in any way, without the prior written permission from Novellus. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at press@https://www.https://www.novelluskincare.com. The name ‘Novellus’, ‘Novellus Skin Care’ and the Novellus logo are all registered trade marks of Novellus in Australia.

Security

Novellus always uses current and up to date SSL (Secure Socket Layers) technology along with other current technology to ensure the highest standard of security while browsing and making purchases through this website. Novellus does not store or handle any credit card or PayPal information on our servers or website. All of our credit card payments are processed via Stripe (http://www.stripe.com) and PayPal payments via PayPal (http://www.paypal.com).

Payments & Prices

We currently accept payments by PayPal, Visa, MasterCard and American Express (AMEX). Novellus is not responsible for any additional fee’s, charges or taxes that may be imposed by your country, state or providence. Novellus reserves the right to amend prices at any time without prior notification. Novellus does not store customers payment card details on local or external servers. All charges to a customer will be made in Australian Dollars (AUD).

Linking Policy

www.https://www.https://www.novelluskincare.com may contain links to other websites beyond our control. We are not responsible for content and privacy policies of any sites that may link from our site. If you wish to link to Novellus (https://www.https://www.https://www.novelluskincare.com) you must first obtain written consent to do so. If Novellus has granted consent to link to our site we are not responsible for any loss or damage incurred by doing so.

Limitation of Use

You agree that you will neither post nor submit any User Generated Content that:

• is unlawful, threatening, obscene, vulgar, pornographic, profane or indecent, including any communication that constitutes (or encourages conduct that would constitute) a criminal offence, gives rise to civil liability or otherwise violates any local, state, national or international law;

• violates the copyright, trademark or other intellectual property rights of any other person or Novellus;

• is false, inaccurate or misleading or improperly assumes or claims the identity, characteristics or qualifications of another person;

• imposes an unreasonable or disproportionately large load on any infrastructure supporting the Services;

• is for the purpose of spamming or promoting goods or services without our prior authorisation;

• is fraudulent or involves the distribution or sale of illegal, counterfeit, or stolen items;

• contains any virus, Trojan horse, worm, time bomb, cancelbot, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information, or other harmful component; or

• is libellous or invasive of privacy or publicity rights or any other third party rights.


Failure to comply with Novellus’ limitation of use standards may result in any or all of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.

• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

• Issue of a warning to you.

• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

• Further legal action against you.

• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this Acceptable Use Policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to Limitation of Use

We may revise this Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Acceptable Use Policy may also be superseded by provisions or notices published elsewhere on our site.

3. Privacy Policy
Privacy Policy

This website and the various content, features and services offered on this website (collectively, the “Site”) is owned and operated by Novellus Skin Care. Novellus Skin Care is committed to respecting your online privacy and recognises your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. Novellus Skin Care has established this Privacy Policy to let you know what information we may collect from you on the Site and how we may use and share that information. As explained in this Privacy Policy, Novellus Skin Care will not sell or share your Personal Information with any unaffiliated third parties. Please take a moment to review the terms of our Privacy Policy. By using the Site, you agree to accept the terms of our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site. Except as provided in the “Your Privacy Rights” section below, this Privacy Policy applies only to information that we collect on the Site and does not apply to information which we may collect by other means.

Personal Information/Information We May Collect

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, a phone number, an email address, credit card information, payment information, and billing address. In general, you can visit the Site without telling us who you are or revealing any Personal Information about yourself. However, in order to access certain information, services, or features that may be contained on the Site, we may require you to provide Personal Information. For example, we will collect certain Personal Information if you choose to subscribe to a mailing list, register for an account, participate in special offers, sweepstakes or other promotions, sign up for our chat rooms, message boards or blogs, or send questions or comments to us via e-mail. If you would like to purchase any products or merchandise offered for sale on the Site using a credit card, we also will collect, not store, your credit card information and a shipping address.

We also may collect certain demographic information (such as gender or age) and information about your interests and preferences (“preferences information”). In many cases, such demographic and preferences information is optional. In other cases, such as online surveys, we collect this information on an anonymous basis. However, if we link any demographic or preferences information to any Personal Information, then such demographic and preferences information will be treated as Personal Information under this Privacy Policy.

For some features of the Site, you may be able to submit information about other people. For example, if you wish to purchase a product for another person on the Site and want it shipped directly to that person, you may submit the recipient’s name, address and certain other contact information. We will use and store any such information that we collect from you about another person only to the extent necessary to carry out your request, and we will not use such information for any other purpose.

How We May Use Your Information

If you provide us with Personal Information, we may retain and use that information for several purposes. For example, we may use your Personal Information in order to process and fulfil any transactions or services that you request, such as sending e-mail inspirations you sign-up for on the Site, products or merchandise that you purchase on the Site (including any customary follow-up or confirmation communications regarding such transactions), establishing an account for you, responding to your questions, or sending e-mails to our mailing list subscribers. We may also use Personal Information to ensure compliance with our policies and applicable law. In addition, we may send you periodic communications by e-mail or regular mail, such as news updates, special offers or information on our products or services, if you have chosen to receive such communications. If you later wish to opt-out of receiving such promotional e-mails from us at any time, simply follow the instructions for doing so in the e-mails that you receive from us. We reserve the right to send you certain communications relating to the Site, such as service announcements, e-mails related to purchases you have made, or similar administrative or transactional messages, without offering you the opportunity to opt-out of receiving them.

With Whom We May Share Your Information

We may sometimes use other businesses to perform certain services for us, such as maintaining the Site and our mailing lists, processing orders and delivering products, sending postal mail, and providing marketing assistance and data analysis. We may provide Personal Information to those businesses when that information is necessary for them to complete a requested transaction or otherwise perform their duties. Novellus Skin Care will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on Novellus Skin Care’s behalf. You may also have given us permission to send you information regarding products which we may believe may be of interest to you.

As Novellus Skin Care develops, we may buy other businesses or their assets or sell our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that Novellus Skin Care or all of its assets are acquired, customer information would be one of the transferred assets.

We reserve the right to disclose visitor information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other visitors, or anyone else that could be harmed by such activities. We also reserve the right to disclose visitor information when we believe in good faith that the law requires it.

Aggregate Information

From time to time, we may collect general, non-personal, statistical information about the use of the Site, such as how many visitors visit a specific page on the Site, how long they stay on that page and which hyperlinks, if any, they “click” on. We collect this information through the use of “cookies” and other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the Site are most popular and to enhance the Site for visitors. We may group this information into aggregate visitor data in order to describe the use of the Site to our existing or potential business partners, sponsors, advertisers, or other third parties, or in response to a government request. We also may group demographic and preferences information and responses to surveys that we collect from visitors into aggregate data for the same purposes. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the Site.

Cookies & Other Tracking Technologies

Some of our web pages utilise “cookies” and other tracking technologies. A cookie is a small text file that a website transfers to an individual’s hard drive for record-keeping purposes. For example, we may use cookies to collect information about website activity and to maintain your shopping experience in our online store. We never save credit card information in cookies. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the Site may not function properly or may be slower if you refuse cookies. You may occasionally get cookies from our advertisers or other third parties with links on the Site. We do not control these cookies. The use of advertising cookies sent by third-party servers is standard in the Internet industry. We do not link the information we store in cookies to any Personal Information you submit while on the Site.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our Site is accessed. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the big computers that “serve up” webpages, automatically identify your computer by its IP address. It is not our practice to link the information we record using tracking technologies to any Personal Information you submit while on the Site. However, we reserve the right to use IP addresses and other tracking technologies to identify a visitor only when we feel it is necessary to enforce compliance with the Site’s policies, to protect the Site, our customers, or others, or when we believe in good faith that the law requires it.

Links to Other Sites; Public Venues

Please be aware that when you are on the Site, you could be directed to other sites that are beyond our control. These other sites may send their own cookies to visitors, collect data, or solicit Personal Information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your Personal Information collected there.

Please keep in mind that whenever you give out Personal Information on a “public” venue online (for example, in a blog, message board or chat room), that information can be collected and used by people you do not know. If you choose to voluntarily disclose information in any blog, message board, chat room, or similar forum that may be available on the Site, the protections of this Privacy Policy will not cover such disclosure of information. We urge you to use caution when disclosing any Personal Information on these venues. We are not responsible and will not be liable for any opinions, content, or other materials posted by users on any such venues, or for the use by other visitors or third parties of any information or content you may post to such venues.

Security

We intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorised access or disclosure. The security of your Personal Information is important to us. We maintain physical, electronic, and procedural safeguards to secure your personal information. However, there is some risk in transmitting information electronically. We cannot guarantee the security of our databases, nor can be guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. By supplying us with information, you acknowledge these risks and signify that you have voluntarily chosen to provide the information despite the inherent risks involved. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your Personal Information.

If you create an account on the Site, you may be asked to choose a password for your account, in which case your online account information shall be protected by your password. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account.

Children’s Privacy

This Site is not intended for use by children under 13. We do not knowingly collect Personal Information from anyone under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.

Changes to Our Privacy Policy

The terms of this Privacy Policy may change from time to time. We will notify you of any material changes to this Privacy Policy by posting a notice on the homepage of the Site for a reasonable period of time after such changes are made that this Privacy Policy has been updated and by changing the “Last Modified” date at the top of this Privacy Policy. We encourage you to check this page periodically for any changes. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.

Governing Law

Novellus Skin Care makes no representation that this Privacy Policy and such practices comply with the laws of any other country. Visitors who use the Site and reside outside of Australia do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of Australia, by using our Site, you consent to the transfer and use of your information outside your country.