Shipping & Returns Track Your Order 1. Shipping – Domestic Free standard shipping on all orders within Australia & New Zealand with no minimum purchase amount. Orders are generally dispatched within 12 – 24 hours from completion of order (excluding weekends & official Australian public holidays), you will receive a confirmation email which contains your tracking number when your order has been shipped. Orders will generally take between 2 – 5 working days to arrive, however please allow up to 10 working days for a domestic order to arrive. Shipping services are provided via Australia Post for both domestic and international orders. We do not currently offer express shipping services at this stage. If you are experiencing an issue with your order please get in contact with us here 2. Shipping – International We offer international shipping to various countries via Australia Post the current rates are listed below: If your country is not listed and you would like to make a purchase please get in contact with us to get a shipping quote. *Please note that Novellus is not responsible for any import duties, taxes, customs fees, or any other additional charges issued by your local or state government. These additional fees will be the sole responsibility of you (the customer). Region Price Delivery Time China $10.00 8 days* North Asia1 Japan, South Korea, Taiwan $12.00 8 days* North America United States, Canada $15.00 5 days* Northern Europe United Kingdom (UK), Ireland, Iceland, Finland, Norway, Sweden, Latvia, Lithuania, Estonia $15.00 6 days* Western Europe Austria, Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Switzerland $20.00 8 days* Eastern Europe Belarus, Bulgaria, Czech Republic, Hungary, Moldova, Poland, Romania, Russia, Slovakia, Ukraine $25.00 10 days* Southern Europe Albania, Andorra, Bosnia & Herzegovina, Croatia, Greece, Italy, Macedonia, Montenegro, Portugal, Serbia, Slovenia, Spain $20.00* 8 days* South East Asia Cambodia, Indonesia, Laos, Malaysia, Myanmar, Thailand, Vietnam $15.00* 8 days* South Asia Bhutan, India, Nepal, Sri Lanka $15.00* 10 days* Central America Belize, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama $25.00* 10 days* South America Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay $25.00* 10 days* North Africa Egypt, Morocco $18.00* 15 days* 3. Returns Novellus offers a 30 day exchange policy. If you are dissatisfied with your purchase you can return it within 30 days for a full refund (no additional shipping fees or charges). *Products must be in their original packaging and in original condition as received. Refunds that are issued may take up to 14 business days from the time we receive the returned goods. If any of the products have been damaged during shipping or arrive in what is deemed to be a ‘defective’ condition, Novellus will issue you a replacement product from the time we receive and approve the return email. During the appeal lodge please provide us with photos of the defective/damaged goods. Please contact us here to arrange a return. All returns will be arranged via Novellus in the form of a courier pickup, one of our staff will arrange this with you when you begin the return process.